Questions, answered

SeasonLaunch turns your product data into a polished presentation — a catalogue, lookbook or linesheet — and turns that same presentation into a live Order Form your buyers can order from through a simple link, with no buyer login. See how it works.

No. SeasonLaunch works on its own, independently of Shopify: sign up, upload your product spreadsheet and photos, and generate your presentation. The Shopify app is an alternative for merchants who would rather build everything from the products already in their store.

Not when you use the Shopify app — SeasonLaunch builds your presentations straight from the products, variants, images and metafields in your Shopify store. When you use SeasonLaunch independently, you upload an Excel file instead, with photos sourced from links in the spreadsheet, a public Google Drive folder or a ZIP upload.

A credit pays for what SeasonLaunch builds: one credit builds one slide of a presentation. Order Forms are metered too — when you first view or download a buyer's order, 10 credits are charged per distinct style-and-colour line item on it. New accounts get 50 free credits to start, credits never expire and there is no subscription. See pricing.

No. SeasonLaunch asks for read-only access to your products only: it reads products, variants, images and metafields, and never writes anything back to your store. It does not request access to your customers or your orders.

After you install the app from the Shopify App Store, you choose the products to include. SeasonLaunch pulls their product data, images, brand name, retail price and available quantity straight from Shopify and builds your presentations, linesheets and Order Forms from them — there is nothing to upload. While the app is in use, SeasonLaunch's own data and image upload options are switched off, so your store stays the single source of truth for your product information.

SeasonLaunch starts from the available quantity in your Shopify store: it is pulled in as the maximum for each size, and you can change any of them before you create your Order Form. Later you can edit the maximums at any time, or refresh them from Shopify on demand — a refresh sets every size to your store's current stock. Sizes Shopify doesn't track stock for keep their value, and quantities buyers have already ordered still count against the new maximum.

Yes. When you install the app you can either create a new SeasonLaunch account from within Shopify or sign in with your existing SeasonLaunch login. If you use your existing login, your account is connected to your Shopify store. From then on, credits for that account are always bought through Shopify.

Yes. The credits already in your SeasonLaunch account stay in your account when you connect it to your Shopify store.

Once your SeasonLaunch login has been used inside Shopify, billing always goes through Shopify: you buy new credits in the app and Shopify bills you. This stays the same for good — it doesn't change if you unlink your store or uninstall the app, and SeasonLaunch's own payment checkout is not available for that account.

Yes. Your credits stay in your SeasonLaunch account when you uninstall the app, and they are still there when you reinstall it. To buy new credits you need to reinstall the app: once your login has been used inside Shopify, SeasonLaunch's own payment checkout is no longer available for that account.

Credit packs bought directly on SeasonLaunch are billed in euros (EUR). If you use the Shopify app, you can also be billed in US dollars (USD) — USD billing is available through the Shopify app only. See pricing for the pack prices in both currencies.

Yes. You can unlink your store from your SeasonLaunch account settings (there is nothing to unlink from inside the Shopify app). SeasonLaunch can then no longer use the product data and images in your Shopify store, so you build your presentations and Order Forms from your own uploads — Excel, plus photos via links, Google Drive or ZIP. Unlinking does not change how you buy credits: an account that has been used inside Shopify keeps buying credits through Shopify.

Presentations you have already built from your Shopify data stay in your SeasonLaunch account and remain usable. What changes is that SeasonLaunch can no longer read your store, so you can't build new presentations from your Shopify product data and images.

SeasonLaunch stops accessing your store as soon as Shopify tells us the app has been uninstalled, and the stored connection to your shop is deleted when Shopify sends its follow-up shop-erasure request. Presentations and Order Forms you have already created stay in your SeasonLaunch account like any other, and are kept as described in our Privacy Policy. Your credits stay in your account too; to buy new credits, you would need to reinstall the app.

In the Shopify app you have three options: read them from a Shopify metafield, apply a fixed percentage of the retail price, or enter prices yourself per product. To use a metafield, create a numeric variant metafield in Shopify admin first and then select it in SeasonLaunch — SeasonLaunch never creates or changes metafields in your store.

No. Each Order Form is a unique link; anyone you share it with can browse your presentation and place an order without creating an account. Once an order is submitted it locks, so it can't be changed by accident. Read how buyer order collection works.

Yes. Set a maximum available quantity for each product size on your Order Form — in your spreadsheet when you create it, or directly on the Order Form afterwards. As submitted orders use up the quantity, the amount remaining goes down, and once a size reaches its maximum it locks for every other buyer, so you can't oversell. You can change the maximums at any time, either in SeasonLaunch or by downloading your product data, editing the quantities and uploading the file again. Using Shopify? See the Shopify section above.

Yes. Deactivate an Order Form at any time — its link stops working for buyers — and reactivate it when you are ready.

Yes. At the personalization step you can add a Terms & Conditions slide with your minimum order value and quantity, delivery window, payment terms and currency, offer validity, volume discounts and any additional terms. It is added as the last slide of your presentation and is also shown in your Order Form, styled with your branding.